We reply within two working days
Support
Stuck on something? Email support@joelu.life — we will get you going again. The most common questions are answered below.
Restoring a purchase
New phone, or reinstalled Joelu? Open the parent area, go to Account and choose “Restore purchase”. Make sure you are signed in with the same Apple or Google account you bought with. Not working? Email us and we will sort it out.
Cancelling the subscription
Cancelling happens in the store, not in the app. iPhone or iPad: Settings → [your name] → Subscriptions → Joelu. Android: Play Store → profile picture → Payments & subscriptions. Cancel at least 24 hours before the renewal date and nothing more is charged. Deleting the app does not cancel the subscription.
Refunds
Payments run through Apple and Google, so refunds do too. For the App Store, request a refund at reportaproblem.apple.com; for Google Play, via your order history in the Play Store.
Forgot the parental-gate PIN
No panic: email us from the address on your parent account and we will get you back in.
Deleting your account and data
Open the parent area, go to Account and choose “Delete account”. This wipes the parent account and every child profile, including from the cloud. It cannot be undone.
Anything else?
Email support@joelu.life with a short description (and, for purchase questions, the email address on your account). We reply within two working days.